Monday, April 02, 2007
Inchcape Launches Training Scheme
Inchcape has launched its own training scheme for staff as part of its focus to improve aftersales and customer service.
The new programme aims to arm staff with new skills and strategies to enhance its aftersales customer care levels.
A pilot course has already been trialled across five of Inchcape Retail's dealerships with workshops for managers and service advisors.
Workshop topics included using internal and external communications more effectively, improving personal effectiveness and connecting with all types of personalities.
DATED: 02.04.07
FEED: MT
The new programme aims to arm staff with new skills and strategies to enhance its aftersales customer care levels.
A pilot course has already been trialled across five of Inchcape Retail's dealerships with workshops for managers and service advisors.
Workshop topics included using internal and external communications more effectively, improving personal effectiveness and connecting with all types of personalities.
DATED: 02.04.07
FEED: MT
