Saturday, June 16, 2007
FLA launches dealer competence test
The Finance and Leasing Association have launched a free dealer staff competence test to help them sell finance products responsibly.
“We believe that this competence test for dealership staff will increase consumer confidence in the quality of information and advice they get on motor finance,” said FLA director general Martin Hall.
He suggested that the test would benefit finance houses, dealers and car buyers.
“We hope that dealers and their sales staff will really go for it,” he added.
Jointly developed with dealers and representatives of the RMIF in an FLA working group, the test was launched at the recent Autoretailing conference.
It is being used to launch an FLA campaign to raise consumer awareness of the range of finance products offered by the motor trade, and is intended to encourage professionalism and consumer confidence and identify staff training needs.
DATED: 16.06.07
FEED: MT
