Tuesday, October 23, 2007
Lex clamps down
New customer service index aims to make dealers "accountable"
Having dangled the carrot to entice dealers into its leasing network Lex is now brandishing the stick at those failing to come up to scratch.
The company, which has a fleet of almost 180,000 cars and vans, has launched an online customer service index to make dealers “more accountable” for the standard of servicing and repair they deliver.
In February Lex launched a scheme to reward dealers financially through a bonus fund for making its customers happy but it has now warned the new CSI index will allow it to quickly identify and replace dealers failing to provide high quality customer service.
DATED: 23.10.07
FEED: MT
