Monday, January 21, 2008
‘Cheating’ allegation rejected by Mercedes and Inchcape
An Inchcape Retail Mercedes-Benz dealership, part of the group that wants to be the world’s “most customer-centric business”, has been accused of quoting £4,376 for a service job that cost £36.25.
Mark Cornwall, a director of mail order company Car Parts Direct, says Inchcape tried to “cheat” him, an allegation rejected by Inchcape and Mercedes. They both say the dealership dealt with Cornwall correctly.
His six-year-old Mercedes C-Class was towed to Mercedes-Benz of Mansfield in Nottinghamshire after breaking down. Cornwall says the service manager gave him an estimate of £2,654.75 for parts and £1,700 for labour.
Instead, he asked SW Auto Services of Mansfield to investigate the breakdown, caused by water entering the fuse and module box. The protective lid was missing.
Steve Ward, a self-employed mobile mechanic who trades as SW Auto Services, said: “I used a specialist spray for cleaning and drying parts to resolve the problem. The car is still running, and what I did was a repair to resolve the problem, not a quick fix.”
DATED: 21.01.08
FEED: AM
Mark Cornwall, a director of mail order company Car Parts Direct, says Inchcape tried to “cheat” him, an allegation rejected by Inchcape and Mercedes. They both say the dealership dealt with Cornwall correctly.
His six-year-old Mercedes C-Class was towed to Mercedes-Benz of Mansfield in Nottinghamshire after breaking down. Cornwall says the service manager gave him an estimate of £2,654.75 for parts and £1,700 for labour.
Instead, he asked SW Auto Services of Mansfield to investigate the breakdown, caused by water entering the fuse and module box. The protective lid was missing.
Steve Ward, a self-employed mobile mechanic who trades as SW Auto Services, said: “I used a specialist spray for cleaning and drying parts to resolve the problem. The car is still running, and what I did was a repair to resolve the problem, not a quick fix.”
DATED: 21.01.08
FEED: AM
