Thursday, May 08, 2008
Recruitment: Skills sets need to change for future
Future training in the motor industry should focus more on people than products.
By 2020, skill sets will need to be more orientated towards customer service, moving away from technicians and cars sold.
Sarah Sillars, IMI chief executive, said: “The size of the industry is fairly static, and will employ about 600,000 staff – about the same as now – but there will be fewer technicians and more people in customer service and sales.
That’s the real emphasis change.
DATED: 08.05.08
FEED: AM
By 2020, skill sets will need to be more orientated towards customer service, moving away from technicians and cars sold.
Sarah Sillars, IMI chief executive, said: “The size of the industry is fairly static, and will employ about 600,000 staff – about the same as now – but there will be fewer technicians and more people in customer service and sales.
That’s the real emphasis change.
DATED: 08.05.08
FEED: AM
