F&I Management & Training

'Improved standards of service and consumer care are best achieved through industry self regulation,' said Ray Holloway, director of the RMI's Independent Garage Association (IGA), speaking at the Trading Standards Institute (TSI) Consumer Affairs & Trading Standards Conference & Exhibition 2008, starting today (Tuesday 24 June 2008) in Bournemouth. Holloway was commenting on the recent launch of the Motor Industry Code of Practice. He continues: 'The Motor Industry Code of Practice aims to promote and safeguard the interests of consumers by helping them identify subscribing garages and providing an easily accessible and robust dispute resolution mechanism, should it be necessary.' Over 5,500 garages had already signaled their intent to subscribe when the code was launched to the trade at the Office of Fair Trading (OFT) in May and now that the web-based system is live, garages up and down the country are signing up in readiness for the launch to consumers in August. Holloway will take part in an afternoon panel discussion on standards regulation today, along with representatives from the OFT, The Confederation of British Industry (CBI), TSI, and others. The session will be chaired by BBC presenter John Humphries. Holloway adds: 'The Code will be the route to success for the motor industry.'

DATED: 26.06.08

FEED: AW