F&I Management & Training

The RMIF is among the industry stakeholders that have been involved in the creation of the new scheme. Ray Holloway, Director of the RMI Independent Garage Association (IGA) said: ‘Improved standards of service and consumer care are best achieved through industry self regulation so the Motor Industry Code of Practice will be a great boon for the further development of our industry. The fact that the code is so affordable also makes it a “must-have” business tool.’ Sue Robinson, Director of the RMI National Franchised Dealers Association (NFDA), agrees: ‘The Motor Industry Code of Practice promotes and safeguards the interests of consumers by helping them identify subscribing businesses and providing an easily accessible and robust dispute resolution mechanism, should it be necessary. This will benefit the reliable and professional businesses that make up the vast majority in the sector.’
Robinson added: ‘The Code is the route to success for the motor industry.’

DATED: 01.09.09

FEED: RMI