Monday, October 19, 2009
Volvo launches new accident management service
Non fault customers
Under the scheme, non-fault customers receive a like-for-like Volvo for the duration of the repair with at-fault owners receiving guaranteed mobility for up to a maximum of 21 days.
Accident Exchange, which created the scheme, said it will free up the dealer network by centrally managing every step of the service from initial claims call to repatriation of the customers vehicle.
Improved retention
It claimed dealers will achieve improved customer retention, reduced courtesy car costs, higher repair capture, profitability and commission from non-fault hires.
Volvo network and business development director Kevin Meeks said: "This is a unique and exciting initiative that is designed to support both our customers and dealer network.
Core driver
"Customer satisfaction has always been one of our core drivers and this programme will ensure that Volvo owners remain mobile should they be unfortunate enough to be involved in an accident. And if it's not their fault we will ensure continued mobility in a like for like Volvo car"
Initially all new customers will be automatically included in the Volvo Accident Management scheme with selected used car customers being included at a later date.
DATED: 19.10.09
FEED: MT
